Prescription Policy
By federal law, a valid prescription (sleep study reports are not acceptable forms of Rx's)  from your physician that is less than one year old is needed in order to purchase any CPAP machine, BiPAP machine, Auto CPAP machine, ResMed mask or heated humidifier.  We follow strict FDA guidelines to insure your own safety.  Beware of other sites who are willing to just make a fast sale.   Taking short cuts is not the way to go, especially when you're dealing with your own health.  
Important - Within 48 hours of placing an order, please fax your prescription to 267-295-8736.

ResMed/ Fisher Paykel Sales Policy

All products are new and unused in their original packaging as received direct from the manufacturer, without the risk of re-conditioned, altered or mislabeled equipment. All services provided by Advans CPAP, including the advertisement, ordering, sale, delivery, instruction, and setup of the products, are solely independent of the manufacturers. ResMed/ Fisher Paykel products are not for sale outside the US. Items are only for sale to patients residing in the United States and not to other third parties or businesses. ResMed/ Fisher Paykel requires dealers to verify prior to a sale the appropriate prescription by a physician licensed to practice in the US for the use of such products. In addition, dealers will apply any therapy settings in accordance with such prescription prior to each sale.

Privacy Policy

We maintain the privacy of your information using security technologies and adhere to policies that prevent unauthorized use of your personal information. We do not rent, sell or forward your name, etc. or email addresses to any outside companies or private parties.

Secure Shopping

The purchase area of our site uses a secure server. This means that any information you send us is protected by encryption. It encrypts all your personal information before it is sent to prevent unauthorized access to your information. We also offer the option of placing a credit card order over the phone.

Warranty/ Return information

The manufacturer warranty covers parts and labor for 2-years on all CPAP Machines for any manufacturer defects. This does not cover any damage caused by the consumer (i.e. dropped machine, water damage, etc...) The consumer is fully responsible for any purchases made.

Once a CPAP Mask or related accessories has been taken out of its original packaging, it is no longer returnable. If the product you purchased from Advans CPAP is defective in materials and/or workmanship, and you have the original packaging, contact us within 14 days of receipt for a return authorization number.  We then will exchange the defective product.

Non-defective returns will not be accepted.  The customer will return products that are found defective during the manufacturer's warranty period. Shipping and handling charges are non-refundable. 

No cash refunds will be issued under any circumstances.