ResMed Airsense 10 CPAP repair - Airsense 10 Auto / Aircurve 10 VPAP auto / Airsense 10

Posted by Advans CPAP Staff on 8/5/2021 to Articles
The ResMed Airsense 10 is a CPAP we repair.  The Aircurve 10 is ResMed’s BiPAP line of devices we service as well.  Listed below are problems and issues we have experienced with machines that have come into our service center.

  • Increase loudness
  • Whirring or whistling sounds as you inhale and exhale
  • Burning odor
  • Start / Stop / Power button no longer responds
  • Start / Stop / Power button does not click
  • Humidifier no longer heating heating up
  • Humidifier not using the water as much as before
  • Water leaking 
  • Black specs in water chamber
  • LCD screen flickers
  • LCD does not light up
  • No power
  • Auto on/off no longer works
  • No air coming out
  • Air pressure is too high or too low
  • Air pressure is erratic
  • Air pressure does not adjust
  • Air leaks
  • Blast of air when turning on
  • Unit shuts off during use
  • Error codes
  • Motor life exceeded message
  • Data is not recording

  There are four main components in the ResMed Airsense 10.  The parts are the main PCB / control boards, blower motor, wireless module and humidifier heater plate.  The most common parts we replace are the control boards / PCBs and blower motors.  We will list why those components contribute to the majority of ResMed Airsense cpap repairs.

From the list above the following components will need to be replaced if they demonstrate specific symptoms.

Control boards are damaged mainly from user error, moisture, impact, contamination or use of ozone cleaners.  Keep in mind, for many of the issues listed, we have other methods we try first to repair the machine before having to replace a control board.  Some examples are power and humidification problems.  Power issues can be related to a faulty AC adapter.  Humidifier heating problems normally are due a to malfunctioning heater plates.  Main PCBs have to be replaced as a last resort for the reasons below if other methods cannot resolve them.  

  • Start / Stop / Power button no longer responds
  • Start / Stop / Power button does not click
  • LCD screen is not lighting up
  • LCD screen flickers
  • LCD does not light up
  • No power
  • Auto on/of no longer works
  • No air coming out
  • Air pressure is too high or too low
  • Air pressure is erratic
  • Air pressure does not adjust

  Users may sometimes interpret their CPAP machine problems as a blower / motor issue, when they could really be caused by worn seals in the humidifier chamber lid or the round outlet seals which sit in between the machine and water chamber.  On occasion those items can be the main cause, however they are normally secondary issues to the motor itself.  Blowers /motors are the most common ResMed Airsense 10 auto CPAP repair we perform and their symptoms are below.  

  • Increase loudness
  • Whirring or whistling sounds as you inhale and exhale
  • Burning odor
  • Motor life exceeded message
  • Black specs in water chamber - ozone damage
  • No air coming out - locked motor
  • Contamination - from moisture or dirt

  "My humidifier isn't working.  When I wake up in the morning no water is used up."   This is a very common complaint, but don't worry as your humidifier is most likely working just fine.  Gauging by how much water is used during the night in the morning is an incorrect method to test  functionality.  The heater plate either heats up or it does not.  A quick way to test if it works is to activate the "heater warm up" feature in the "my options" menu.  Touch the heater plate after 30 seconds after activating the "warm up" feature.   It will be warm to the touch if all is well.  Increase the setting of the humidifier if you are drying out.  Adding an external room humidifier will also help if the setting is maxed out. 

If you have a problem with your ResMed Airsense 10, post a comment below and share what you are experiencing.  We can help.  If you need a faster response contact us directly with a CPAP repair inquiry HERE.  

  

46 Comments

J. Agostini
Date: 10/28/2021
My Airsense 10 Autoset does not turn off automatically and this I have to leave the machine unplugged or it stays on.
Advans CPAP Staff
Date: 11/3/2021 4:48:10 PM
What you may be noticing is a feature on the unit after you turn it off in the morning the machine will blow at a very low pressure for about 30 minutes. This is normal and helps to dry the device out.
Jones
Date: 10/28/2021
The unit failed to power on. I checked the power supply and it was dead. I bought a new power supply, and the unit worked for about 2 hours, and won't power on again. Voltage at one power supply pin is 3.3v, and zero volts on the other pin. It's as if the unit is killing the power supply. I could really use some advice. Replacement CPAPs are hard to find, and you can understand what life is like with a broken CPAP. Thank you.
Advans CPAP Staff
Date: 11/3/2021 4:50:44 PM
Make sure you are using the factory supplied AC adapter that should have a green LED light on once plugged in. There could be an issue with the control board causing the problem as well.
Steve Lang
Date: 10/28/2021
I think the humidifier might be broken, the air really dries up my throat and the water level never seems to go down. I've tried using all levels of humidity and heat as well. The heat plate does seem to get a little hot but doesn't seem like it gets hot enough to create any moisture. I live near Garden Grove so can bring it in anytime, but wanted to submit this first. Should I make an appointment or is walk-in ok?
Advans CPAP Staff
Date: 11/3/2021 4:53:05 PM
As long as the heater plate is able to pre-heat, it is considered to be working. Increase the humidifier setting to a higher number. If the setting is maxed out, adding an external room humidifier will help. Make sure you do not have mask or mouth leaks.
Michael J Mahoney
Date: 11/8/2021
Do you guys sell parts? I suspect my Airsense 10 has a bad heater plate. I took it out, check the fuse and let it all dry out but I still get an error. I'd like to try swapping a new heater in before looking at more expensive options. I can't seem to find anywhere that sells repair parts.
Advans CPAP Staff
Date: 11/11/2021 5:03:24 PM
Please contact us directly regarding your inquiry.
Timothy Hamilton Fielder
Date: 11/17/2021
Hello, my humidifier is not working in my Airsense 10 and gives a Heating System Fault message. When i disconnect and reconnect power to run the heater test, I can tell it tries to initiate but then immediately fails with the error. Do you sell replacement heater plates? My device is out of warranty and I would like to replace the part if that is the issue.
Advans CPAP Staff
Date: 11/19/2021 1:51:20 PM
We have heater plates in stock.
Mary
Date: 11/19/2021
Hi, I've changed the turbine of my airsense 10 but the machine still gives me the "Motor life exceeded" message. Is there a way to make it to understand that I've changed the turbine so it updates the count of hours of utilisation? Thx.
Advans CPAP Staff
Date: 11/19/2021 1:52:47 PM
Changing the blower alone will not reset the hours. Programming software is required.
Mary
Date: 11/19/2021
Hi, I've changed the turbine of my airsense 10 but the machine still gives me the "Motor life exceeded" message. Is there a way to make it to understand that I've changed the turbine so it updates the count of hours of utilisation? Thx.
Jacques Martel
Date: 1/4/2022 12:49:00 PM
Allo, where did you buy your Turbine, y need to change mine
Frank childress
Date: 11/24/2021
Do you sell the heater plate and fuse for the rested airsence 10
Advans CPAP Staff
Date: 11/29/2021 12:48:27 PM
Contact us directly regarding the inquiry.
Thomas Gann
Date: 11/25/2021
ResMed AirSense™ 10 Of course 4 m on the out of warranty is making a whirring noise as I breath. What is the cost to replace the motor?
Advans CPAP Staff
Date: 11/29/2021 12:48:54 PM
220.00 installed.
Ryan Spong
Date: 11/27/2021
My ResMed Cpap seems to be having issues, a few times over the last week, I have woken up to a biting smell in the nose pad, the water in the chamber is completely out and the hot plate is very hot. Is this fixable ? Thanks
Advans CPAP Staff
Date: 11/29/2021 12:50:12 PM
Yes it is. Submit a repair inquiry to begin the process.
Gary Barker
Date: 12/1/2021
My ResMed CPAP is 2 and one half years old. It has just started making a whirring or buzzing sound when I inhale or exhale. Becoming quite noticeable. Keeps me and my wife awake.
Advans CPAP Staff
Date: 12/3/2021 5:56:43 PM
Test if the noise gets better if you apply downward pressure to the water chamber lid when the machine is on. If there is no improvement, the unit may need a new motor. We can repair it for you.
Roy McGuyer
Date: 12/15/2021
I have an Airsense 10. My humidifier is not working. The machine gives me an error message. Heating fault. Do you stock the heater plate and fuse? If so, how much do they cost? Thank you, Roy McGuyer
Advans CPAP Staff
Date: 12/16/2021 11:37:32 AM
Contact us directly regarding the inquiry
KENNETH Caldwell
Date: 12/17/2021
My ResMed Air curve does not operate. has power to unit will not power on & off
Advans CPAP Staff
Date: 12/23/2021 2:37:28 PM
It may have a faulty power switch. If you press on the button and do not feel any resistance or positive click, the switch is broken. We can repair it. Contact us directly with an inquiry.
David
Date: 12/23/2021
My Motor is starting to get loud. I disassembled the machine and ran just the motor to isolate the problem. It would be an easy fix for me, can I just get a replacement motor and swap it myself
Advans CPAP Staff
Date: 12/27/2021 6:00:02 PM
Contact us directly regarding the inquiry.
Rahsaan Bakari Lewis
Date: 12/25/2021
The rubber seal in the back of my humidifier has deteriorated and now I have to wiggle it just right for it to catch; otherwise the machine itself just flickers. What must I do?
Stephanie
Date: 1/16/2022 8:00:01 AM
This is happening to both mine and my husband’s as well. His will no longer turn on.,. Help! They are less than a year old.
Advans CPAP Staff
Date: 12/27/2021 6:02:06 PM
Can you be more detailed on what exact;y is flickering? Leaking seals will need to be replaced. We can replace them for you.
Daniel L Vincent
Date: 1/11/2022
I have a Resmed airsense 10. The blower motor failing. The whirring noise is getting fairly loud. What is the approximate cost to replace the motor, or purchase a motor that I can replace myself?
Advans CPAP Staff
Date: 1/24/2022 12:24:14 PM
220.00 for a new motor installed.
Advans CPAP Staff
Date: 1/24/2022 12:20:16 PM
Contact us directly regarding your inquiry.
Kevin Deeb
Date: 1/26/2022
This article is creative and informative.
gregory king
Date: 1/29/2022
2017 REMED AIRCURVE 10 V AUTO GETTING ERROR 006.CAN BE REPAIRED ? COST
Advans CPAP Staff
Date: 2/1/2022 5:22:47 PM
A new blower is 220.00 installed.
Leona Hutchison
Date: 1/29/2022
Hi, Please help. My Resmed Airsense for Her is displaying the "motor life exceeded message contact care provider" Still working. Does this mean I have to purchase a new one, machine is nearly 6 years old. Thank you.
Advans CPAP Staff
Date: 2/1/2022 5:24:10 PM
No, all you need to do is have the motor replaced. We can help. Contact directly.
Sandra Rogers
Date: 2/2/2022
I have ResMed AirSense 10 and there are whistling sounds as l breath in and out . I live in Geelong where could l get repairs done
Advans CPAP Staff
Date: 2/10/2022 3:44:49 PM
Test if the noise gets better if you apply downward pressure to the water chamber lid when the machine is on. If there is no improvement, the unit may need a new motor. Contact us directly for service.
Doug Robins
Date: 2/3/2022
I have a ResMed air Sense 10 where can i get it serviced
Advans CPAP Staff
Date: 2/10/2022 3:45:27 PM
Advans CPAP 12881 Knott St #110 Garden Grove, CA 92841 714-897-2727
Marvin SAMMONS
Date: 2/5/2022
New machine. 6 months old. Away from home the machine started making loud grinding noise and simultaneously the machine began to restart itself after I turn it off. Not low speed cooling function but actually ramps back up to pressure. The only way to prevent this is to hold the on/off button till power-save activates. Pressure performance seems normal but the noise won’t allow anyone to sleep Resmed air sense 10
Advans CPAP Staff
Date: 2/10/2022 3:48:14 PM
It will need a new motor and control board. Please send it carefully packed or drop it off to the address below. Include your complete shipping address and phone number. Do not send the power cord or humidifier attachment if you have one. The repair can be complete within 1-2 business days of being received for in stock parts. Payment can be arranged afterwards. Advans CPAP , 12881 Knott St #110 , Garden Grove, CA 92841
Saim
Date: 2/6/2022
hi, I bought a new ResMed 10 auto-sense 3 months ago and using it daily, but this Friday machine was not getting on, green light on the power adapter was solid but the power light on the machine was just flickering green momentarily every time the power cord was connected or disconnected during troubleshooting. anyhow I randomly played with the buttons for quite 15 mins and suddenly it came back to life, but in the morning I noticed an error of loose connection and also noted that the humidifier was not on as the water level was the same as I filled (which never happens), rest was ok, but the very next night It was dead again and despite hassling for 1 hour with it, it still didn't turn on, and I had to leave it and sleep without it. can you please guide me about it how to resolve it? I live in a far area distributor from where I purchased is 16 hours drive one side away.
Advans CPAP Staff
Date: 2/10/2022 3:51:06 PM
There looks to be damage in the control board. It will need to be replaced. Try pre-heating the humidifier to see if that works. If it does the plat is considered functional.
mike
Date: 2/6/2022
loose power connection message. no humidification icon shows up. noise from side of unit when i breathe in. whats the issue.
Advans CPAP Staff
Date: 2/10/2022 3:52:05 PM
Most likely it is a problem with your control board.
Norm McMath
Date: 2/10/2022
My CPAP makes a clicking noise on occasion as I breathe that keeps me awake. Any ideas?
Advans CPAP Staff
Date: 2/10/2022 3:53:26 PM
The only moving part in your machine would the the blower. Possibly an issue with a loose water chamber as well.
Richard Lawrence
Date: 2/21/2022
The air sense 10 machine is making whining noises. I checked all connections. As the night went on and the pressure increased as I slept the noise grew louder. Almost the same as a vacuum would make. It is four years old so I believe Medicare covers it after five. Let me know my options as to what I can do.
Advans CPAP Staff
Date: 2/22/2022 6:24:24 PM
Test if the noise gets better if you apply downward pressure to the water chamber lid when the machine is on. If there is no improvement, the unit may need a new motor. Contact us directly for service.
Benjamin R Polmanter
Date: 2/22/2022
I have a resmed airsence 10 autostart it makes a kind of gurgling sound when I breathe in and I wake up once or twice in the night because my water chamber is empty and I have to refill it
Advans CPAP Staff
Date: 3/3/2022 5:54:07 PM
You are experiencing rainout. Condensation is building up in the tubing and or mask during the night. Turn down the setting for the humidifier, increase the temperature in the room or get a heated hose.
T. Hart
Date: 3/2/2022
How much does it cost to repair/ replace resmed airsense 10 motor?
Advans CPAP Staff
Date: 3/3/2022 5:54:52 PM
220.00. Submit a repair inquiry to begin the process.
Jane E Messingschlager
Date: 3/8/2022
My husband turned when he was asleep and pulled the machine off the table. Now there is no air coming out of the tube. Everything else is fine - it is getting power, the controls work, and you can see the menu screen. Just no air at all. What do you think is wrong?
Advans CPAP Staff
Date: 3/11/2022 6:37:32 PM
There may be a clog or kink in the hose or he motor has seized from water getting back into it.
JAMIE
Date: 3/10/2022
Pos machine keeps leaking at the machine no matter what I try. Replaced hose mask elbow n tank still doing it. Can't get proper air
Advans CPAP Staff
Date: 3/11/2022 6:38:49 PM
Try turning down the humidifier setting or increasing the temperature in the room. A heated hose may help.
Doug
Date: 3/11/2022
My new Aircurve 10 is now making a click sound on both inhale and exhale. Unit is only 3 weeks old. Not a bubbling sound like water in the tubing.
Advans CPAP Staff
Date: 3/11/2022 6:39:46 PM
Check your mask to see if the noise is coming the the vent or elbow connection.
Guy
Date: 3/13/2022
Every night for past 8 months: first, after 5 min or so my machine shuts down saying tube blocked. I can just hit “start” again and it will seem to work rest of night, but it reports ZERO hours of usage in the morning. My wife is complaining that the machine makes noise or I’m snoring during the night, but I’m not aware of those myself, so I don’t know if it’s going off during the night, or motor sometimes malfunctions, or what. And this exact this happens every single night. Any ideas? PLEASE help! Thanks in advance. :)
Advans CPAP Staff
Date: 3/18/2022 4:14:17 PM
You may be experiencing condensation build up in the tube during the night. Turn down the humidifier setting or increase the temp in the room. A heated hose will help. Data issues may be related to faulty control board or incorrect time setting.
Norm Ziesmer
Date: 3/16/2022
I get the message "Heating system fault, therapy will run without heating" can the heating system be reset or repaired? My supplier just wants to replace the machine, is that warranted.
Advans CPAP Staff
Date: 3/18/2022 4:15:50 PM
The heater plate will need to be replaced and may be covered under the warranty if there was a defect, not user error.
Mike B
Date: 3/17/2022
We have an Air Curve that is now displaying a motor limit exceeded point and we would like to know if their is an anticipated cost for this type of repair. The unit is in Priest River, ID. If we send the unit to you we will meanwhile have to attempt to rent (?) during the repair. Any info very much appreciated.
Advans CPAP Staff
Date: 3/18/2022 4:16:45 PM
Submit a repair inquiry with your details and we can provide a quote.
Paul Cody
Date: 3/18/2022
I have an air sense 10. It's makes the hissing and whiting sound for over a year. Doesn't bother me much. But now about an hour into my sleep my mouth is dry and wakes me up. I have a heated tube and worked years on auto climate. The water tank is always empty in the morning. I can't figure out what is going on
Advans CPAP Staff
Date: 3/18/2022 4:20:01 PM
Noise issues are from a faulty motor, seals or water chamber. Dry mouth is caused normally from leaking masks. When you lose air pressure from leaks, the mouth will drop open.
stan
Date: 3/25/2022
Waking up with a complete dry mouth sore throat and dry teethe several times during the night the Cotton plate of the humidifier not getting warm any more. unit is 5 years old . resmed is back ordered for 6 months is there a easy solution to correct this issue
Advans CPAP Staff
Date: 3/30/2022 1:16:15 PM
Try the pre-heat feature on the unit to test if the heater warms up. Increase the heater settings or use a new mask .
Matt Welborn
Date: 3/26/2022
Airsense 10, experiencing: Increase loudness Whirring or whistling sounds as you inhale and exhale Can you give a quote for repair?
Advans CPAP Staff
Date: 3/30/2022 1:17:07 PM
Please submit a repair inquiry for quotes.
Matthew Wagner
Date: 4/1/2022
I have a Resmed airsense 10. The blower motor failing. The whirring noise is getting fairly loud. What is the approximate cost to purchase a motor that I can replace myself?
Advans CPAP Staff
Date: 4/7/2022 12:13:02 AM
Contact directly regarding your question.
Jim Colbert
Date: 4/2/2022
i have a resmed airsense 10 with nose pillows, 2 years old, and it does not reort the usage time accurately. I have it on longer than the report that I get. The report also shows my On/Off time is most always 10 and I do not take it off that many times. My mouth also seems to be getting much drier than it used to and most of the water in the chamber does get used up. I also use a room humidifier.
Advans CPAP Staff
Date: 4/7/2022 12:18:05 AM
Losing air pressure from mask leaks may cause you to drop your mouth open and have increased dryness.
Jim Colbert
Date: 4/2/2022
i have a resmed airsense 10 with nose pillows, 2 years old, and it does not reort the usage time accurately. I have it on longer than the report that I get. The report also shows my On/Off time is most always 10 and I do not take it off that many times. My mouth also seems to be getting much drier than it used to and most of the water in the chamber does get used up. I also use a room humidifier.
Advans CPAP Staff
Date: 4/7/2022 12:15:56 AM
You may have an issue with the control board. Submit a repair inquiry so we can help resolve the problems.
Connie Jaramillo
Date: 4/9/2022
I have resmed aircurve 10. I received an error message 008. When I googled the error, it indicated that it was a sticky motor, and the only way to fix it was to replace the motor. How do I do that and do you have motors. Can you replace the motor. Also the heater gave out, can you fix that as well.
Advans CPAP Staff
Date: 4/14/2022 4:28:35 PM
We can service your machine. Contact us directly using the Cpap repair inquiry form.
Ronald Roebuck
Date: 4/19/2022
My airsense 10 will not connect to my Wi-Fi anymore
Advans CPAP Staff
Date: 4/25/2022 6:30:50 AM
You will need a new updated wireless card.
Heath
Date: 4/21/2022
Hi, i have a resmed airsense 10 with nasal pillows. The cpap machine runs warm up feature by itself without me choosing it to? When i turn the resmed on, the run warm up option is on home screen; but if i place mask on (warm up option disappears) it runs with the heating icon on screen along with pressure it's set to. Temperature is set to about room temp and humidity to about 3-4. If i take the mask off it will continue to blow out high pressured air until i turn it off; then it will just continuously blow out low pressure air with cooling icon at top of screen as to if cooling down. Is this warm up function faulty or is it just heating to temperature it's set to?
Advans CPAP Staff
Date: 4/25/2022 6:33:50 AM
The warm up feature should not activate on its own. This a control board issue.
Scott Greear Roanoke Is #132
Date: 4/30/2022
Do you have a new modus ? How much if I put it in? What does a new motor and the foam that goes in it usually run. Air sence 10.
Advans CPAP Staff
Date: 5/6/2022 6:02:14 PM
Contact directly regarding your question.
Rich
Date: 5/21/2022
I packed my AirSense 10 in my checked luggage and now it blows forcefully when I take a breath. What would it cost to repair? Could I do it myself?
James T OConnor
Date: 5/22/2022
I use an Aircurve 10 ASV. Do all Resmed Airsense, and Aircurve models take the same model pump motor?

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