ResMed Airsense 10 CPAP repair - Airsense 10 Auto / Aircurve 10 VPAP auto / Airsense 10

Posted by Advans CPAP Staff on 8/5/2021 to Articles
The ResMed Airsense 10 is a CPAP we repair.  The Aircurve 10 is ResMed’s BiPAP line of devices we service as well.  Listed below are problems and issues we have experienced with machines that have come into our service center.

  • Increase loudness
  • Whirring or whistling sounds as you inhale and exhale
  • Burning odor
  • Start / Stop / Power button no longer responds
  • Start / Stop / Power button does not click
  • Humidifier no longer heating heating up
  • Humidifier not using the water as much as before
  • Water leaking 
  • Black specs in water chamber
  • LCD screen flickers
  • LCD does not light up
  • No power
  • Auto on/off no longer works
  • No air coming out
  • Air pressure is too high or too low
  • Air pressure is erratic
  • Air pressure does not adjust
  • Air leaks
  • Blast of air when turning on
  • Unit shuts off during use
  • Error codes
  • Motor life exceeded message
  • Data is not recording

  There are four main components in the ResMed Airsense 10.  The parts are the main PCB / control boards, blower motor, wireless module and humidifier heater plate.  The most common parts we replace are the control boards / PCBs and blower motors.  We will list why those components contribute to the majority of ResMed Airsense cpap repairs.

From the list above the following components will need to be replaced if they demonstrate specific symptoms.

Control boards are damaged mainly from user error, moisture, impact, contamination or use of ozone cleaners.  Keep in mind, for many of the issues listed, we have other methods we try first to repair the machine before having to replace a control board.  Some examples are power and humidification problems.  Power issues can be related to a faulty AC adapter.  Humidifier heating problems normally are due a to malfunctioning heater plates.  Main PCBs have to be replaced as a last resort for the reasons below if other methods cannot resolve them.  

  • Start / Stop / Power button no longer responds
  • Start / Stop / Power button does not click
  • LCD screen is not lighting up
  • LCD screen flickers
  • LCD does not light up
  • No power
  • Auto on/of no longer works
  • No air coming out
  • Air pressure is too high or too low
  • Air pressure is erratic
  • Air pressure does not adjust

  Users may sometimes interpret their CPAP machine problems as a blower / motor issue, when they could really be caused by worn seals in the humidifier chamber lid or the round outlet seals which sit in between the machine and water chamber.  On occasion those items can be the main cause, however they are normally secondary issues to the motor itself.  Blowers /motors are the most common ResMed Airsense 10 auto CPAP repair we perform and their symptoms are below.  

  • Increase loudness
  • Whirring or whistling sounds as you inhale and exhale
  • Burning odor
  • Motor life exceeded message
  • Black specs in water chamber - ozone damage
  • No air coming out - locked motor
  • Contamination - from moisture or dirt

  "My humidifier isn't working.  When I wake up in the morning no water is used up."   This is a very common complaint, but don't worry as your humidifier is most likely working just fine.  Gauging by how much water is used during the night in the morning is an incorrect method to test  functionality.  The heater plate either heats up or it does not.  A quick way to test if it works is to activate the "heater warm up" feature in the "my options" menu.  Touch the heater plate after 30 seconds after activating the "warm up" feature.   It will be warm to the touch if all is well.  Increase the setting of the humidifier if you are drying out.  Adding an external room humidifier will also help if the setting is maxed out. 

If you have a problem with your ResMed Airsense 10, post a comment below and share what you are experiencing.  We can help.  If you need a faster response contact us directly with a CPAP repair inquiry HERE.  

  

11 Comments

J. Agostini
Date: 10/28/2021
My Airsense 10 Autoset does not turn off automatically and this I have to leave the machine unplugged or it stays on.
Advans CPAP Staff
Date: 11/3/2021 4:48:10 PM
What you may be noticing is a feature on the unit after you turn it off in the morning the machine will blow at a very low pressure for about 30 minutes. This is normal and helps to dry the device out.
Jones
Date: 10/28/2021
The unit failed to power on. I checked the power supply and it was dead. I bought a new power supply, and the unit worked for about 2 hours, and won't power on again. Voltage at one power supply pin is 3.3v, and zero volts on the other pin. It's as if the unit is killing the power supply. I could really use some advice. Replacement CPAPs are hard to find, and you can understand what life is like with a broken CPAP. Thank you.
Advans CPAP Staff
Date: 11/3/2021 4:50:44 PM
Make sure you are using the factory supplied AC adapter that should have a green LED light on once plugged in. There could be an issue with the control board causing the problem as well.
Steve Lang
Date: 10/28/2021
I think the humidifier might be broken, the air really dries up my throat and the water level never seems to go down. I've tried using all levels of humidity and heat as well. The heat plate does seem to get a little hot but doesn't seem like it gets hot enough to create any moisture. I live near Garden Grove so can bring it in anytime, but wanted to submit this first. Should I make an appointment or is walk-in ok?
Advans CPAP Staff
Date: 11/3/2021 4:53:05 PM
As long as the heater plate is able to pre-heat, it is considered to be working. Increase the humidifier setting to a higher number. If the setting is maxed out, adding an external room humidifier will help. Make sure you do not have mask or mouth leaks.
Michael J Mahoney
Date: 11/8/2021
Do you guys sell parts? I suspect my Airsense 10 has a bad heater plate. I took it out, check the fuse and let it all dry out but I still get an error. I'd like to try swapping a new heater in before looking at more expensive options. I can't seem to find anywhere that sells repair parts.
Advans CPAP Staff
Date: 11/11/2021 5:03:24 PM
Please contact us directly regarding your inquiry.
Timothy Hamilton Fielder
Date: 11/17/2021
Hello, my humidifier is not working in my Airsense 10 and gives a Heating System Fault message. When i disconnect and reconnect power to run the heater test, I can tell it tries to initiate but then immediately fails with the error. Do you sell replacement heater plates? My device is out of warranty and I would like to replace the part if that is the issue.
Advans CPAP Staff
Date: 11/19/2021 1:51:20 PM
We have heater plates in stock.
Mary
Date: 11/19/2021
Hi, I've changed the turbine of my airsense 10 but the machine still gives me the "Motor life exceeded" message. Is there a way to make it to understand that I've changed the turbine so it updates the count of hours of utilisation? Thx.
Advans CPAP Staff
Date: 11/19/2021 1:52:47 PM
Changing the blower alone will not reset the hours. Programming software is required.
Mary
Date: 11/19/2021
Hi, I've changed the turbine of my airsense 10 but the machine still gives me the "Motor life exceeded" message. Is there a way to make it to understand that I've changed the turbine so it updates the count of hours of utilisation? Thx.
Mary
Date: 11/19/2021
Hi, I've changed the turbine of my airsense 10 but the machine still gives me the "Motor life exceeded" message. Is there a way to make it to understand that I've changed the turbine so it updates the count of hours of utilisation? Thx.
Frank childress
Date: 11/24/2021
Do you sell the heater plate and fuse for the rested airsence 10
Thomas Gann
Date: 11/25/2021
ResMed AirSense™ 10 Of course 4 m on the out of warranty is making a whirring noise as I breath. What is the cost to replace the motor?
Ryan Spong
Date: 11/27/2021
My ResMed Cpap seems to be having issues, a few times over the last week, I have woken up to a biting smell in the nose pad, the water in the chamber is completely out and the hot plate is very hot. Is this fixable ? Thanks

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