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ResMed S9 CPAP repair - S9 Escape / S9 Elite / S9 Auto / S9 VPAP

Posted by Advans CPAP Staff on 5/22/2020 to Articles
ResMed S9 CPAP Repair

The ResMed CPAP machines we can repair are the units listed below.

  • S8 Compact
  • S8 Escape 
  • S8 Elite
  • S8 Auto
  • S8 VPAP
  • S9 Escape
  • S9 Elite
  • S9 Auto
  • S9 VPAP
  • Airsense 10 Elite
  • Airsense 10 Auto
  • Aircurve 10 VPAP


The ResMed S9 CPAP machine series was roughly available between the years 2010-15.  Its predecessor was the popular line called S8 series.  The S8 was a very compact unit due to having a robust motor, individual operating components, and a built in power supply vs the S9 which now has an external transformer. When the S9 came out with its non-medical design, color LCD display and silver chassis it was considered very advanced for the time. 

The Resmed S9 CPAP redesign addressed some issues the S8 had.  The main problem was during the mid 2000's there was a recall for the S8 units having a faulty internal power supply that could lead to a potential fire.  This was updated in later versions of the S8.  The S9 simply used an external power supply instead.  It was more convenient if there was a power supply issue by simply replacing it rather than having to send the CPAP in for repair.  Although ResMeds choice of having an external power supply was more for convenience, it unfortunately was not very durable.  The problem was the S9 power supply plug itself had 3 male prongs which were prone to break if handled improperly.  People can be rough with their machines especially when traveling having to constantly plug and unplug the unit.  If you ever see an error on your S9 referencing  to  "check the 90 watt power supply", look for broken pins in the plug.  We can take care of those embedded pins for you.

ResMed updated the power switch by using an actual mechanical switch under the power button.  The S8 was and is still notorious for the start/stop buttons wearing out due to using contact style controls (we can repair them).  Another issue the S9 helped resolve was water intrusion from the humidifier. S8 units when used with a humidifier had more cases of getting water damage than the newer S9.   From our experience,  the S9 has little issue with water getting back into the main unit and damaging components like motors or control boards. We have seen ResMed S9s have water damage, but it is rather rare.  

Some people are not very diligent about replacing the air filters on these units or lose the air filter cover completely.  This will lead to dust contamination rather quickly.  Whistling or motor loudness will increase over time.  You will then need a replacement once the louder sound cannot be tolerated any longer.  We can repair your ResMed S9 CPAP with a new motor.  If you do change your filters on a regular basis the motor is designed to last about 24000 hours of usage.  That computes to over 8 years of running every night for 8 hours a night!  Once you hit that 24000 hour mark your machine will display "motor exceeded life - call service".  We can replace the S9 blower and this will correct the issue.

Dust and or moisture contamination can damage the flow sensors on the ResMed S9 CPAP.  You may experience the unit no longer can turn itself on/off, inconsistent air pressures or just waking up not feeling rested anymore due improper air pressure volume.  We can repair your S9 CPAP by replacing the main control board and calibrating it accordingly to factory specifications.   

Have you ever knocked off or pulled your machine off the nightstand by accident or dropped it while juggling (well, maybe not from juggling)? If so, the round control knob on top may have broken off.  This is not uncommon to see when we examine ResMed S9 CPAPs that come in for repair / service.  There is a metal shaft which is part of the main control board that is designed to hold the knob in place.  If this shaft has sheered off, the entire board will need to be replaced unfortunately as any setting changes on the unit will not be possible if not repaired properly.
  
Last but not least, there are S9 humidifier and tubing problems.  Lets start out with heated tubing or standard hoses.  People can experience a "blocked tubing" error on their ResMed S9 CPAP machine during usage. "There's nothing blocking it" is what patients tell us.  We have seen hoses that have been stretched out, kinked or even with the slightest deformity in shape cause this issue.  Try replacing the hose first.  If that does not resolve the problem, then it most likely it is a flow sensor issue.  It would be nice for us the be able to replace the flow sensor itself like on the older S8, but the S9's flow sensor is part of the main control board unfortunately.  We can repair it either way.

Whenever water is noticed where it shouldn't be, i.e. wet outside the chamber, replace it ASAP.  Lots of times leaks will not show up right away. So filling it up to test for leaks immediately is not always accurate. The heat from the humidifier plate cools and heats during the night and will cause intermittent expansion to the water chamber. This is further exasperated when the tank becomes dry during usage (never under-fill).  So again, if you notice water has made its way outside of the tank, replace it ASAP.  

We have people inquire all the time regarding not getting enough moisture from their S9's humidifier and not heating up adequately.  They will wake up being dry and notice the water chamber is either cold or not using any water like it did before when new.  The S9 humidifier is an adaptive system.   It has sensors that will adjust according to the ambient room, your body and machine settings.  There are many variables to consider and the amount of moisture you get nightly can and will vary night to night and season to season.  Looking at the amount of water that was used is not an indicator the humidifier is not functioning correctly.  We will create an in depth post for this topic in the future.  Ultimately a quick test to see if the humidifier can heat up is to simply use the pre-heat feature on your device (read manual)  and feel the bottom of the water chamber to see if it becomes warm to the touch.  If not, replace the humidifier.  We do not repair humidifiers for the ResMed S9 because it not is cost effective to do so.  

Feel free to post a question or comment about ResMed S9 CPAP repair or issues with your CPAP malfunctioning.
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78 Comments

Estrada
Date: 6/4/2020
Reply
I am located in Northern Nevada and I hope you can help me..... My machine has been great until last night. It makes a sound (not my breathing sound, but it is coincides with my breathing!) that increases in volume as the pressure ramps up. (kind of a machine wheezing sound) I have checked all connections, tried another tube from the machine to the nasal mask, Air Fit N20, tubing with no change.The machine works as usual, except for the noise!!! Thanks for any help you might be able to provide!
Advans CPAP Staff
Date: 6/24/2020 2:35:50 AM
Any wheezing noises coming directly from the machine are normally due to a bad motor.
Paul Y.
Date: 6/4/2020
Reply
Issue with this S9 unit is that the SD Card does not work so I remove the card and the machine works again. The on and off button needs to be pressed to do three times before he either goes on or off. Other than that it works fine.
Advans CPAP Staff
Date: 6/24/2020 2:40:35 AM
Corrupt SD cards are known to cause boot up issues. Simply remove them if you have no use for them. If you have problems with the CPAP not turning on after pressing the start button, the motor or control board may be faulty.
Don Griffen
Date: 6/4/2020
Reply
Accidentally dropped machine in a sink full of water Tried to dry it out but it does not work at all. Local dealer xmed says it cannot be fixed and must buy a new one. Insurance will not pay for a new one so must get this fixed. Thanks.
Advans CPAP Staff
Date: 6/24/2020 2:43:27 AM
Once you have a significant amount of water contamination, the unit usually is not worth repairing.
Jose Tegres
Date: 6/4/2020
Reply
Stops blowing air about 10 secs after it starts and then tells me to check power cord. One of the 3 pins on the power cord is broken off and stuck in the unit. I need the pin removed and a replacement cord.
Advans CPAP Staff
Date: 6/24/2020 2:44:36 AM
We can resolve the issue with the broken pin.
Gretchen
Date: 6/4/2020
Reply
My faithful Resmed "Sullivan V Elite" accidentally had water leaked into the air exit hole. I turned it off immediately and tried to drain all the water out. I haven't turned it on again to test it, thinking it would be better if a pro opened the case to examine the condition of all the internal parts that would have been affected. (I was at a motel and had forgotten to bring the tray device that the humidifier full of water clips into to prevent it from moving. The hose pulled the plastic humidifier over the edge of the nightstand and water dumped out into the hose and back into the CPAP.) This machine has been with me since the beginning and is a faithful workhorse that I totally trust. I am REALLY interested in having it checked out and made operational again. I am absolutely not interested in a "newer" machine loaded with chips. I've spent too long in the industry as an insider to need something fancy you can't trust. I am hoping you can rise to the occasion to rescue this old lady with her trusted antique that's never let her down.
Advans CPAP Staff
Date: 6/24/2020 2:47:58 AM
We can always take a look at for you . New repair parts are no longer available for your model though.
Indu Arora
Date: 12/12/2020
Reply
My RESMED S9 ESCAPE AUTO was working fine but for last two nights air flow stops mid night and machine displays Tube airflow blockage . I tried swiching off the machine and again switch on it starts working. The air filter is fine . There is no damage to the tube. How the problem can be fixed. I am from Delhi India.
Advans CPAP Staff
Date: 12/14/2020 11:52:55 AM
Try a new tube and air filter. If that does not correct the issue, the control board will need to be replaced.
David Corona
Date: 12/16/2020
Reply
Airsense 10 Elite. Received April 20/20 what is running very quiet. Now it is making a awful whining sound from the motor.
Advans CPAP Staff
Date: 12/16/2020 4:06:59 PM
Your unit is serviceable. A new blower and outlet seal may be needed. Please send it carefully packed or drop it off to the address below. Include your complete shipping address and phone number. Do not send the power cord or humidifier attachment if you have one. The repair can be complete within 1-2 business days of being received. Payment can be arranged afterwards. Advans CPAP 12881 Knott St #110 Garden Grove, CA 92841
Ron H
Date: 1/7/2021
Reply
What is the average cost to replace a wheezing motor in a S9 H5i?
Advans CPAP Staff
Date: 1/7/2021 4:56:48 PM
185.00.
Srinivas
Date: 1/10/2021
Reply
S9 Elite blower
Srinivas
Date: 1/10/2021
Reply
S9 Elite blower and replace and filter new face full mask requirement immdtly
Advans CPAP Staff
Date: 3/2/2021
We have all those items. Please call us or email us directly for a quote.
Joe Barnes
Date: 2/20/2021
Reply
Resumed S9 won’t run, reboots cycles and shows “ Motor fault, contact service provider” is this the motor reaching the end of life and needing to be replaced? If so, what’s the typical cost for this repair?
Billy Sellers
Date: 7/25/2022 3:11:40 PM
How do we send the S9 to you?
Advans CPAP Staff
Date: 2/24/2021 5:05:14 PM
Yes, the motor will need replacement to correct the issue. The price is 185.00 with free installation.
JJOHN
Date: 2/23/2021
Reply
Can My Resmed Cpap S9 be reset yo default settings --hours too? Will that eliminate "Motor Life Exceeded" message?
Advans CPAP Staff
Date: 2/24/2021 5:06:59 PM
It can be reset to default settings, but the motor hours will not be reset unless a new one is installed.
Advans CPAP Staff
Date: 2/24/2021 5:05:47 PM
No, it cannot.
Philip Coco
Date: 2/25/2021
Reply
ResMed 9 Cpapxchange Auto
Tim
Date: 2/28/2021
Reply
What can be done with an error message saying settings reset to default values contact your service provider? I can get it to enter clinician mode with this error. Any advice? S9 Elite
Advans CPAP Staff
Date: 3/2/2021 11:05:21 AM
When you have this error display on the S9 CPAP, there is nothing you can do on your side to correct it. The control board is faulty and will need replacement. We can help repair it for you. Please contact us with a repair inquiry.
Mark Brisso
Date: 3/17/2021
Reply
Have a S9 that the display says Error- Settings reset to default values, please contact service provider Does it need to be sent in for repair of the control board? Also, what would a repair charge for that be? Thanks Mark
Advans CPAP Staff
Date: 3/19/2021 1:04:37 PM
Yes, it will need new board. Boards average about 205.00 installed depending on the exact model.
Dean Yannotti
Date: 3/17/2021
Reply
I have a Resmed S9 that is probably close to 9 years old. Still works, but not as well as it should. I would like to have it fixed up if it is worth it. Will a refurbished machine this old last for a few more years or am I better off getting rid of it?
Advans CPAP Staff
Date: 3/19/2021 1:10:48 PM
We can place a new control board and motor in the unit if you like, but the cost will go beyond 50% the cost for a new device. By doing so, you will have basically a brand new machine functionality wise that should last another 5-7+ years without having go through another sleep study to get a new device. There are pros and cons to doing this, but it all comes down to what you are trying to accomplish.
Gary L Jackman
Date: 4/7/2021
Reply
I have a Resmed S9 Elite and I have had working intermittently, but it shuts down and I get a "hose blocked, check hose" error. I have to disconnect & reconnect power to get it working again, but only stays on for approximately 15 minutes & shuts off, before needing be powered off again. It's a vicious cycle. I have a new unit on the way, but was hoping there's a way to keeping it working till it gets here. I need sleep. Only had 4-5 hours since Monday night it now Wednesday night.
Advans CPAP Staff
Date: 4/9/2021 6:04:02 PM
If the hose does not have any issues, the main control board will need replacement. We can repair the unit if you like one as a back up.
Marc
Date: 4/25/2021
Reply
Hi! I have an S9. My machine recently shuts down in the middle of my sleep. I had thought that my pressure was no long good enough and maybe I’m starting to need a higher pressure level. And the I was now starting to stop breathing during the night and the machine would recognize that no breath were taken for a long period and the machine would automatically shut down. But I then started to notice the machine getting louder as I breath in and out. After examining the machine closer it sounded like it was leaking from the humidifier side. So I removed it and tried using just the main Breathing side. One i turned on it was the one that was sounding like it was leaking internally and a message cam up saying excessive pressure leak and the machine would automatically shut down.
Advans CPAP Staff
Date: 4/30/2021 5:29:18 PM
If the CPAP side is leaking air, they may be a faulty seal somewhere in the device. We can service it if it is a S9 model.
Marc
Date: 4/25/2021
Reply
Hi! I have an S9. My machine recently shuts down in the middle of my sleep. I had thought that my pressure was no long good enough and maybe I’m starting to need a higher pressure level. And the I was now starting to stop breathing during the night and the machine would recognize that no breath were taken for a long period and the machine would automatically shut down. But I then started to notice the machine getting louder as I breath in and out. After examining the machine closer it sounded like it was leaking from the humidifier side. So I removed it and tried using just the main Breathing side. One i turned on it was the one that was sounding like it was leaking internally and a message cam up saying excessive pressure leak and the machine would automatically shut down.
Advans CPAP Staff
Date: 4/30/2021 5:31:13 PM
Your may want to try to make sure it was re-assembled correctly. If it is, then try a new hose.
Marc
Date: 4/26/2021 12:02:30 PM
Hi again! I have taken apart my resmed S9 and completely cleaned examined and cleaned everything and put it back together. The machine sounds like when I first got it. So quiet that you can even hear the machine blower anymore. I guess when the internat foam gets full of dust the motor has to work twice as hard. I then did a factory reset and re- entered my settings. But noticed that when I connect the humidifier it didn’t want to work properly. Noticing that when I click the slim hose into position that it wouldn’t choose the slim tube or would even give you an option to choose. But the when I backed it off from the connection then it would display the tube option again. So for it to work with the slim hose I would back it off from the locking position. Is it the humidifier connection that is faulty or do I need to replace the slim hose?
David
Date: 5/23/2021
Reply
Hello, I have a 9 year old Resmed S9 Autoset saying motor life exceeded and it seems to be stopping during the night and I have to restart it by deep breathing. Also the pressure doesnt seem adequate when its running. It isnt making any unusual noise either. ilter changeout schedule was strictly followed throughout its life. Is it worth repairing or is it time for an upgrade?
David
Date: 5/23/2021
Reply
Hello, I have a 9 year old Resmed S9 Autoset saying motor life exceeded and it seems to be stopping during the night and I have to restart it by deep breathing. Also the pressure doesnt seem adequate when its running. It isnt making any unusual noise either. ilter changeout schedule was strictly followed throughout its life. Is it worth repairing or is it time for an upgrade?
Advans CPAP Staff
Date: 5/24/2021 2:05:16 PM
It is worth to repair. Please submit a repair inquiry to get started.
Advans CPAP Staff
Date: 5/24/2021 2:04:24 PM
Stopping in the middle of the night normally is in relation to a mask leak. Pressure issues are related to the control board.
dan
Date: 5/23/2021
Reply
hi my dreamstation beeping and saying serviced reqiured with this code 101517-09998 and flashes on and off
Advans CPAP Staff
Date: 5/24/2021 2:02:26 PM
There could be an issue with the control board, motor or humidifier section if you have one. We can repair the machine, but will need to evaluate it first.
Cyndi Smith
Date: 5/24/2021
Reply
Who can repair my ResMed S9 motor?
Advans CPAP Staff
Date: 6/16/2021 1:44:39 PM
We can install a new motor for your S9 if you are interested. Let us know.
Michael travers
Date: 6/16/2021
Reply
My S9 unit is Approximately 5-6 years old and last night begun making a winding sound but still blows air. Is it repairable and what would be a appropriate cost?
Advans CPAP Staff
Date: 6/16/2021 1:45:36 PM
The cost is 185.00 installed.
Tom Gustin
Date: 6/18/2021
Reply
I have had my Resmed s9 sta Ivan since 1994. It runs just fine considering I use it 24/7 in order to breath with muscular dystrophy. The only problem I have is the amount of time it takes before blowing air. I also have an Resmed 10 air curve that starts blowing air immediately upon turning it on. What can I do to my Resmed s9 to make it start immediately like my Resmed Air Curve
Advans CPAP Staff
Date: 6/22/2021 11:23:17 AM
Did you have the smart start feature activated on the S9 unit or did you have to manually power it on?
Stephen M Backman
Date: 7/19/2021
Reply
My S9 has been a workhorse for almost 8 years and 20,000 hours. It's been all over the world. My machine has power but it is in a constant reboot cycle. Can that be fixed?
Advans CPAP Staff
Date: 7/21/2021 5:48:09 PM
Yes ,it can be repaired. Try removing the Sd card in the back to see if that helps first.
Maung Kyawwin
Date: 8/2/2021
Reply
On my CPAP S9 the display reads: 1. Motor life exceeded, pl contact service provider. 2. Treatment 1/2: Check ResMed 30/90 W Power Supply Unit and fully insert connector. Can I fixed those problems? How much will it cost including shipping fee. I am living in Cape Coral, FL.
Advans CPAP Staff
Date: 8/4/2021 5:42:09 PM
Those issues can be corrected. Please submit a repair inquiry for a quote.
Christopher Anthony White
Date: 8/19/2021
Reply
my says h51 door is not closed when it is, and it desn't seem to blow. Am I doing anything wrong or is it broken?
Advans CPAP Staff
Date: 8/20/2021 2:18:20 PM
Try removing the water chamber to see if you get the error. Check the lid seal as well.
Phil Santosa
Date: 8/25/2021
Reply
Resmed S9. Motor life exceeded. How much to repair?
Advans CPAP Staff
Date: 8/25/2021 4:55:11 PM
185.00 installed.
Peter
Date: 8/25/2021
Reply
ResMed S9, motor life exceeded. Do you guys offer rental units while repairs are made? I do not have a backup machine. What is the turn-around time for a motor replacement service?
Advans CPAP Staff
Date: 8/25/2021 4:56:13 PM
We do no offer rentals or loaners. 1-2 days for the repair to be complete.
Steven Schmidt
Date: 8/29/2021
Reply
I have resmeds9 and I've had it for about 13 years and I have to take the SD card out and put it back in to get it going and it shows data re writing to sd card press yes to continue and if I say no it says to remove the SD card and press start to begin therapy and then I put the SD card back in well it still monitor my time on my c pap or do I need to go and have it checked out
Advans CPAP Staff
Date: 8/31/2021 5:49:57 PM
All data is stored on the machine itself. The card is just used to transfer the data onto a computer. Try a new card if someone needs to read the card.
Holly
Date: 9/18/2021
Reply
Resmed S9 clap Motor life exceeded. How much to repair? Where can I take it to be repaired?
Advans CPAP Staff
Date: 9/21/2021 1:12:38 PM
185.00 for a new motor installed. Please complete a cpap repair inquiry to begin the process.
Rick Barnes
Date: 9/26/2021
Reply
Resmed S9 Motor life exceeded
Advans CPAP Staff
Date: 10/14/2021 4:14:58 PM
See post above yours on 09/18/21
George Dickens
Date: 10/28/2021
Reply
I was moving my machine and I started to drop it on the bed. It got tilted and some of the water from the reservoir entered the machine. Now it sounds like a small electric motor or fan runs continuously and it sounds like it has an air leak inside the machine that will increase or decrease in volume. I have changed the reservoir tank and all off the hoses and mask the noise did not go away.
Advans CPAP Staff
Date: 11/3/2021 4:54:51 PM
Your blower motor will need replacement. Submit a repair inquiry and we will resolve the issue.
Audrey B
Date: 11/3/2021
Reply
I have a used ResMed S9 CPAP machine in good working order. I no longer need this. Where is the best place to donate the machine? What about new, unopened accessories for Swift LT for Her or Swift FX for Her? Please advise.
Advans CPAP Staff
Date: 11/4/2021 5:47:04 PM
You are more than welcome to send it to us if you like. Our address is in the contacts page.
Audrey B
Date: 11/3/2021 8:32:57 PM
Unfortunately, I can not find anyone locally to take it. I just hate to throw it away of there is someone in need. It is in good working order. I replaced it with the ResMed Airsense 10 (autoset) in 2015 and kept it as a spare but never needed it again. I have over $400 in accessories still new in bags. :-(
Advans CPAP Staff
Date: 11/3/2021 4:57:04 PM
A local supplier of CPAP units may be interested in taking your equipment. You may want to call some to find out.
Rhett Mathieu
Date: 11/28/2021
Reply
Teamed s9 motor life exceeded. Quits working during night going to kill me. What’s motor cost to replace and what’s turn around? How much brand new one?
Advans CPAP Staff
Date: 11/29/2021 12:51:53 PM
1-2 days is the repair time.
Advans CPAP Staff
Date: 11/29/2021 12:51:20 PM
185.00 installed.
Prateek Jaiswal
Date: 12/2/2021
Reply
My resmed s9 showing an error Which is check your resmed 30/90 W power supply.. But my 90 W power supply adaptor is in good condition and adaptor o/p dc voltage is 24v accurately according to the adaptor rating
Advans CPAP Staff
Date: 12/3/2021 5:58:53 PM
Check if the 3 pins in the plug are still intact.
Srikanth
Date: 12/8/2021
Reply
Hi my S9 Auto25 was working fine till yesterday , but today when I plugged in the display is not getting on and only a green light is on, is there any issues with Machine or Power adapter
Advans CPAP Staff
Date: 12/9/2021 11:29:00 AM
The power adapter should be functioning fine if the green light is on. There may be an issue with the control board.
Swartz
Date: 12/11/2021
Reply
I dropped my S9. The top circuit board with the on/off switch was replaced. When I turn it on now to blower goes full on, and I can’t reduce the flow. What’s likely the issue and cost of repairs?
Advans CPAP Staff
Date: 12/15/2021 4:38:23 PM
A new board installed is about 205.00
Geof
Date: 12/25/2021
Reply
Hi, my S9 has stopped working, there is no power to the unit at all. Would this be an adaptor/transformer issue? Pins are okay. I'm in Australia, how much for a new motor and new circuit board?
Advans CPAP Staff
Date: 12/27/2021 6:03:19 PM
Please check your email as we responded to your inquiry.
Mehul Tolia
Date: 1/7/2022
Reply
Resmed S9 Auto have been using it for last 5-7 yrs but now the airflow pressure increases during the the night (after a few hrs) and does not decrease. It remains at level 10. In the middle of the night I have to restart the machine to ensure the airflow pressure is tolerable. Earlier the pressure was calibrating ( increasing and decreasing) as per requirement but now it only increases. could you repair or its a software issue?
Advans CPAP Staff
Date: 1/11/2022 11:52:47 AM
It will most likely need a new control board if your mask is not having sealing issues. We can replace it for you. Contact us directly with your issue via the online repair inquiry form.
Nigel Beresford
Date: 1/21/2022
Reply
Morning, I have a Resmed S9 about 8 years old. Showing the Exceeded service life fault. I live in Melb Australia, can you offer any local who can repair it? Many thanks Nigel
Advans CPAP Staff
Date: 1/24/2022 12:27:14 PM
We have one location here in the USA only.
Steve
Date: 2/5/2022
Reply
Hello, The Ramp feature on my ResMed S9 Elite has stopped working. It just blows at full pressure right away. Everything else works perfectly still. It was manufactured in Dec 2015, and it has 14,700 hours on it. Please advise. Thanks
Advans CPAP Staff
Date: 2/10/2022 4:03:17 PM
The machine will need a new control board. We have them in stock. Contact us directly to have it replaced.
Timothy Greene
Date: 2/10/2022
Reply
My machine 9s stoped working the button flashes and the light on the water tank side flashes the power pack light goes on till you plug it in the machine then it goes out are the machine's repair work covered under insurance.
Advans CPAP Staff
Date: 2/10/2022 4:03:59 PM
We do not accept insurance.
Carline
Date: 2/21/2022
Reply
I have a ResMed S9 I believe I got in late 2012. I used it for a couple of years and stopped due to other health issues. I started back on it in 2018. I turned it off early this morning and it will not turn back on. When I pressed the on/off button, it immediately went completely dark. There are no lights on it at all. What might be wrong with it?
Advans CPAP Staff
Date: 2/22/2022 6:25:34 PM
It is either a faulty power supply or control board.
Mark Berger
Date: 2/22/2022
Reply
Hi, My S9 recently passed 24K hours and got the dreaded message. Noticed 2 days ago when it's running when I breathe out there is significantly resistance and increases the air noise coming from the mask. Could it be blower and control board? Cost? Turn around time for repair?
Advans CPAP Staff
Date: 2/22/2022 6:29:20 PM
Something may be clogged in the air path restricting flow. We can service it within 1-2 days. Cost will depend on what is found upon examination.
Marcia C
Date: 3/5/2022
Reply
My Resmed S9 VPAP has "exceeded motor life" but still working well. The humidifier quit working so I bought a new one, but it does not seem to recognize the new humidifier. In order to get it to work, I had to disconnect the power, disconnect the two parts, then reconnect and plug back in. That worked for 2 weeks, now it is no longer working and I'm getting a "humidifier fault, replace humidifier" message again, and disconnecting / reconnecting does not resolve. Suggestions?
Marcia C
Date: 3/5/2022
Reply
My Resmed S9 VPAP has "exceeded motor life" but still working well. The humidifier quit working so I bought a new one, but it does not seem to recognize the new humidifier. In order to get it to work, I had to disconnect the power, disconnect the two parts, then reconnect and plug back in. That worked for 2 weeks, now it is no longer working and I'm getting a "humidifier fault, replace humidifier" message again, and disconnecting / reconnecting does not resolve. Suggestions?
Advans CPAP Staff
Date: 3/11/2022 6:42:00 PM
There may be a poor electrical connection with the humidifier on the machine side. Examine the plug from the humidifier. Get it the humidifier replaced under warranty.
Jean-François Pouliot
Date: 3/24/2022
Reply
Mon S9 Autoset Resmed vient d'arrêter de fonctionner. Le bouton on/off clignote et aussi la lumière de l'humidificateur. Quel pourrait être la solution au problème. Problème semble identique à celui mentionné plus haut Timothée GreeneDate : 10/02/2022RépondreMa machine 9s a cessé de fonctionner, le bouton clignote et le voyant situé sur le côté du réservoir d'eau clignote. Le voyant du bloc d'alimentation s'allume jusqu'à ce que vous le branchiez à la machine, puis il s'éteint. Les travaux de réparation de la machine sont couverts par l'assurance. Personnel Advans CPAPDate : 10/02/2022 16:03:59Nous n'acceptons pas d'assurance.
Mary Drumheller
Date: 3/27/2022
Reply
My S9 just gave me the message it has exceeded motor life is it okay to continue using--i have new machine ordered.
Mary Drumheller
Date: 3/27/2022
Reply
My S9 just gave me the message it has exceeded motor life is it okay to continue using--i have new machine ordered.
Advans CPAP Staff
Date: 3/30/2022 1:18:32 PM
It will be okay to use, but be aware the motor is at the end of its life expectancy and should be replaced.
Jorge
Date: 3/27/2022
Reply
I get an error “high pressure fault”, contact service provider. I have replaced the the white filter in the back of the unit and the hose. But when I put the mask on, this error appears. Can this be fixed?
Advans CPAP Staff
Date: 3/30/2022 1:19:16 PM
Yes it can be serviced. Please submit a repair inquiry to begin.
Big Mike
Date: 4/25/2022
Reply
Resmed S9 Vpap Auto which has been trouble free for many years. Recently I noticed that it would not shut off automatically when I removed the mask after waking up. However, It does start and ramp up perfectly. I can use the on off switch but the auto shut off is very convenient. This machine has my attention and I would like to have it repaired or refurbished.
Advans CPAP Staff
Date: 5/6/2022 6:03:51 PM
It will need a new control board to correct the issue with the smartstart feature. Please submit a repair inquiry to begin.
martin
Date: 5/19/2022
Reply
hello, are you able to replace motor in S9? thanks.
Advans CPAP Staff
Date: 5/19/2022 5:59:51 PM
Yes, we can replace the blower motor.
Jerry Provenza
Date: 6/24/2022
Reply
Hey, I have a S9 that has started making a minor whining noise. I suppose it needs a new motor. Can you give me an estiment to repare. Thanks Jerry
Advans CPAP Staff
Date: 6/27/2022 4:25:47 PM
Contact us directly for a price quote.
Joe Pereira
Date: 9/10/2022
Reply
I have the same scenario as almost everybody else here. My RESMED S9 is displaying the error message that the motor has exceeded its lifetime. I understand that the cost to replace with a new motor is $185 and I would like to ship it to you. How long does it take to get a new motor installed? How long is the new motor warranted for? What is your address for shipment. Thank you. Joe Pereira
Advans CPAP Staff
Date: 9/14/2022 11:40:57 PM
We can repair your cpap machine on in 1-2 business days on average. Send us a CPAP repair inquiry from the navigation bar on top of the page with all your information and we will provide all the details on how to get your cpap serviced.
Dennis Overbeck
Date: 10/1/2022
Reply
I recently removed the SD card to do a download. When I put the SD card back in now the Resmed 9 will not start when I press the power button. I got it to start by unplugging the power cord then plugging it back in the unit. I have been doing this for several weeks now. It does shut off when I push power button. I've never had this problem before when I removed the SD card for a yearly print out. The unit around 6 years old.
Advans CPAP Staff
Date: 10/14/2022 5:48:10 PM
You memory card may be causing the issue with your cpap. Try a new card to see if it helps. Also, the card is not required for the machine to operate. All data is stored on the machine and the card is just used to transfer the data for reports.
Jibs
Date: 10/24/2022
Reply
My Resmed 9 has been working fine but now all of a sudden the screen doesn't go on and the power button flashes blue and green.
Advans CPAP Staff
Date: 10/25/2022 1:43:18 PM
If there is a blue memory card in the back of the cpap, see if removing it helps. If not, then the control board will need to be replaced. Submit a CPAP repair inquiry so we can service the unit.
Kevin Kang
Date: 11/1/2022
Reply
My machine 9s stoped working the button flashes and the light on the water tank side flashes the power pack light goes on and off as well. It looks like continuously recycling.
Advans CPAP Staff
Date: 11/10/2022 6:16:59 PM
Sounds like you may have an issue with the control board. If there is a memory card inserted in the back of the unit, remove it and see if that helps. If here is no difference, send it into us after submitting a cpap repair inquiry to have the unit repaired.
Jeff Rose
Date: 11/19/2022
Reply
I'm in Australia and have had my S9 Elite since 2010. It has been great so far but recently I have noticed that the sound of rushing air around the nose area (I use the Air Fit N30) its loud enough to stop you from sleeping. I have swapped hoses all to no avail. I dont usually need the humidifier However I noticed if I connect the H5 Humidifier the noise is reduced dramatically. I also have the heat and humidity setting turned off the S9 as I find I dont need them. I know the machine is getting old but I'm thinking maybe the seals in the S9 are getting hard and I may be able to replace them. Here in Australia I'm told that parts are nolonger available. Resmed Australia's way of forcing patients to buy the Airlight 10. Thank you ....Jeff Rose
Advans CPAP Staff
Date: 11/30/2022 6:20:37 PM
We can rebuild the entire machine side internally if need be. We have parts in stock.
Susan M
Date: 11/20/2022
Reply
I have a ResMed S9 probably from about 2013-2014. This unit has been my friend. I want this unit repaired. Please quote me an estimate and likely turnaround and where I should send it. Motor Life Exceeded--about 2 weeks before this, I started noticing the machine going on high pressure a lot. The pressure turns on but it does not adjust to my belly breathing. I'm sure it needs a new motor. The machine has another problem that began about a year into its use. I turn the machine off, and it turns itself back on sometimes--sometimes with only a few seconds delay, other times it does this probably within 5 minutes of my turning it off. I have found it running at times when I left it off and didn't return for hours. It has a card in it that isn't its original card, as my Sleep Lab didn't put my card back in and when I notified them, they gave me a different looking card. Might this be a problem. If it is an issue, where can I get a card replacement? Susan M.
Advans CPAP Staff
Date: 11/30/2022 6:26:48 PM
Submit a repair inquiry located in the top of the page with all your details and we can provide an estimate and time frame. We can repair your unit to operate like new. Using a different memory card will not affect the machine's function most of the time. However, a bad card may prevent booting up and starting.
Robert Parker
Date: 11/21/2022
Reply
My wife has been using a Res Med 9 CPAP machine for several years. Recently the machine stopped working. A small green light at the end of my power supply was blinking. Also, a green light behind the "off / on" button was blinking at the same time. Does this indicate that my power supply is "shot" or that something else is wrong. Thank you.
Advans CPAP Staff
Date: 11/30/2022 6:27:43 PM
Try replacing the power supply. The LED should stay on solid.
Jeff Dingmann
Date: 12/8/2022
Reply
Hello I have a resmed S9. I believe water got in the electrical part of the unit. Can this be repaired? Blue light comes on the dial but motor won't turn on.
Advans CPAP Staff
Date: 12/14/2022 6:20:00 PM
Yes, it can be serviced. Send us a CPAP repair inquiry from the navigation bar on top of the page with all your information and we will provide all the details on how to get your cpap serviced.
Nuveed Loqman
Date: 12/25/2022
Reply
Hi, my ResMed S9 Elite which I have used for many years, stopped working. When turn it on, the power LED light keeps on blinking, the machine appears to start blowing air but it does not reach set CPAP pressure, turns off & restarts again, doing the same cycle again again. However, if I keep the hose closed with my hand, it does reach the set CPAP but the moment I remove my hand from the hose end, it shuts off & the same cycle again. I have tried to use a different power point, restarted after keeping unplugged for quite some, removed the data card and start: nothing seems to work. Any idea what is going on? Any suggestions. Thank you.
Advans CPAP Staff
Date: 12/30/2022
Always put the mask on first before turning on the power. Make sure the mask is not leaking and there are no air leaks in the circuit. Leaks are the main cause of what you are experiencing.
Sastry
Date: 12/30/2022
Reply
I got my RESMED SO in 2015 and am able to use it until yesterday. Today, accidentally I dropped the water storage unit in the sink that is filled with Bleach water. When I dried it and plugged in, the blue light blinks forever and hear clock ticking sound. Now all my settings got messed up to. It says the max time I can use is 45 mins. I hot reset to factory default settings still having the same problem. Any idea how i can resolve this issue? I don't want to go for sleep test again and get a new one as my copays are very high. Thanks in advance.
Advans CPAP Staff
Date: 12/30/2022
If the display says to "reset to factory settings", the control board is faulty and will need to be replaced. Submit a repair inquiry from the above link and we can service the unit.
Belinda hill
Date: 1/5/2023
Reply
Need a new blower
Advans CPAP Staff
Date: 1/9/2023 12:57:31 PM
We have them in stock and ready for installation. Contact us using the CPAP repair inquiry form at the top of the page.
Arthur
Date: 1/15/2023
Reply
My s9 won't record data to SD card, i tried multiple other SD but no success, device works great but my doctor can't read the data. What should I do?
Advans CPAP Staff
Date: 1/20/2023 6:11:17 PM
The control board will need to be replaced. We can be of assistance.
Arthur
Date: 1/15/2023
Reply
I forgot to mention that my S9 VPAP besides not writing data to the SD card, does not write data to itself.
Advans CPAP Staff
Date: 1/20/2023 6:19:06 PM
Bad control boards are usually the culprit once the card is ruled out. Your doctor may simply need to delete all the old files on the card and try again when downloading the report.
Lowell Fritsche
Date: 1/19/2023
Reply
I have a Res Med S9 that has been working fine. Recently about three min after starting the lights go out but the machine keeps running. However I do not think the pressure builds up. What is your thoughts on this problem??
Advans CPAP Staff
Date: 1/20/2023 6:16:27 PM
The screen is supposed to turn off after a short amount of time once turned on. Without knowing more details on your cpap machine as far as model, the answer to the second part of the question is difficult. If there are no leaks in the mask circuit and programmed properly, most likely, the control board will need to be repaired.
Dave Mctavish
Date: 2/8/2023
Reply
Resmed s9 works great but has message about exceeded has 22400 hrs on it needs new motor where can I get one
Advans CPAP Staff
Date: 2/13/2023 1:47:56 PM
We have new REsMed blowers in stock and can install them for you. Let us know.
Frederic Potvin
Date: 3/14/2023
Reply
Resmed S9. Displays message "Motorlife Exceeded". Can this be fixed and is the a cost associated?
Advans CPAP Staff
Date: 3/27/2023 2:31:47 PM
We can repair your Resmed CPAP S9 if interested. Please submit a repair inquiry for a direct quote and how soon it can be serviced.
Barb Atchison
Date: 4/3/2023
Reply
Husband has ResMed S9 message motor life exceeded. He got a new Airsense11 but doesn’t like it as well. How much to replace motor on S9. We live near Sioux Falls SD.
Advans CPAP Staff
Date: 5/1/2023 5:51:38 PM
Please contact us directly using the repair inquiry form for a direct quote.
Manik Miah
Date: 5/22/2023
Reply
Hi there. I live in the UK and cannot find a repair centre for my s9. It just stopped working. The display is on but no air. Any tips? I have had the machine since 2013 and used it regularly,
Advans CPAP Staff
Date: 5/23/2023 5:19:17 PM
The unit may have an issue with the motor based on your description. We can repair your cpap if needed.
Danny Mchugh
Date: 6/18/2023
Reply
I brought my ResMed S9 back in 2010 It's lost a little pressure over time but still use It when my new BMC G2 plays up and thats often, my S9 Is still wisber quiet still works well enough to get a good nights sleep 8+ hours a night with out a problem, runs rings around my new machine by far If I could get It refurbished that woul be great as long as the price was Resonable being on a penision money as to stretch. Ilive In Rual Victoia Australia 3630.
Advans CPAP Staff
Date: 6/23/2023 12:47:01 PM
We can rebuild the unit with all new internal parts if you like. Emails us directly f you are interested.
Ike Sherdrack
Date: 8/31/2023
Reply
Resmed airsense 10 climate control tube not heating. Replaced a new one heated 2 min then cold for the rest of the night. Advance CPAP Staff can it be repaired? What part is to be replaced and what is the cost?
Advans CPAP Staff
Date: 9/5/2023 6:25:59 PM
It could be and issue with the ribbon cable connection to the climateline or the control board. Contact directly for a quote.
BJ
Date: 9/10/2023
Reply
Hi I have a ResMed auto set S9, was working fine, but now turns on and works but has a blank white screen. So now I can’t change or view settings, any help would be greatly appreciated thanks
Advans CPAP Staff
Date: 9/21/2023 2:39:40 PM
The control board would need to be replaced to correct the problem.
MR
Date: 10/17/2023
Reply
I have had my resmed 9 since about 2012 I believe. Since then I have changed my last name ans insurance and moved from where I first got my cpap machine. My machine just started showing motor life exceeded. And to contact service provider. Now would that be who my insurance at the time went thru for it to be purchased or is that the machine company itself? I don't know if they still have my prescription for a cpap machine since it's been over 10 years and I can not afford to go have a new sleep study done to get a whole new machine.
Advans CPAP Staff
Date: 10/25/2023 3:17:21 PM
A service provider is a company who can send the unit in to ResMed for repair or a company like us who can repair your unit.
S7685
Date: 11/17/2023
Reply
I have a resmed 9 VPAP auto with ( as of today ) 988 total run hours. I purchased this machine second hand so I can not be certain of its history. I have an intermittent error that has come to happen twice in about 1 weeks time "humidifier malfunction replace humidifier". I have 2 different H5i humidifiers one that was accompanied with this machine, and one I had from a previous machine. I have received this error while using each humidifier. I have however slept about 5 nights without this error, 1 night on the humidifier that was sold with the machine and 4 on the one I already had. Might you have any ideas what the issue may be? If you suspect the motherboard, do you sell those parts so I can install it myself? Or can you provide the part number so I can source it I found this R360-7109R3 or R360-7204S1-33042340 ? Or what might your cost be for this service? I appreciate your help.

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