ResMed S9 CPAP repair - S9 Escape / S9 Elite / S9 Auto / S9 VPAP

Posted by Advans CPAP Staff on 5/22/2020 to Articles
ResMed S9 CPAP Repair

The ResMed CPAP machines we can repair are the units listed below.

  • S8 Compact
  • S8 Escape 
  • S8 Elite
  • S8 Auto
  • S8 VPAP
  • S9 Escape
  • S9 Elite
  • S9 Auto
  • S9 VPAP
  • Airsense 10 Elite
  • Airsense 10 Auto
  • Aircurve 10 VPAP


The ResMed S9 CPAP machine series was roughly available between the years 2010-15.  Its predecessor was the popular line called S8 series.  The S8 was a very compact unit due to having a robust motor, individual operating components, and a built in power supply vs the S9 which now has an external transformer. When the S9 came out with its non-medical design, color LCD display and silver chassis it was considered very advanced for the time. 

The Resmed S9 CPAP redesign addressed some issues the S8 had.  The main problem was during the mid 2000's there was a recall for the S8 units having a faulty internal power supply that could lead to a potential fire.  This was updated in later versions of the S8.  The S9 simply used an external power supply instead.  It was more convenient if there was a power supply issue by simply replacing it rather than having to send the CPAP in for repair.  Although ResMeds choice of having an external power supply was more for convenience, it unfortunately was not very durable.  The problem was the S9 power supply plug itself had 3 male prongs which were prone to break if handled improperly.  People can be rough with their machines especially when traveling having to constantly plug and unplug the unit.  If you ever see an error on your S9 referencing  to  "check the 90 watt power supply", look for broken pins in the plug.  We can take care of those embedded pins for you.

ResMed updated the power switch by using an actual mechanical switch under the power button.  The S8 was and is still notorious for the start/stop buttons wearing out due to using contact style controls (we can repair them).  Another issue the S9 helped resolve was water intrusion from the humidifier. S8 units when used with a humidifier had more cases of getting water damage than the newer S9.   From our experience,  the S9 has little issue with water getting back into the main unit and damaging components like motors or control boards. We have seen ResMed S9s have water damage, but it is rather rare.  

Some people are not very diligent about replacing the air filters on these units or lose the air filter cover completely.  This will lead to dust contamination rather quickly.  Whistling or motor loudness will increase over time.  You will then need a replacement once the louder sound cannot be tolerated any longer.  We can repair your ResMed S9 CPAP with a new motor.  If you do change your filters on a regular basis the motor is designed to last about 24000 hours of usage.  That computes to over 8 years of running every night for 8 hours a night!  Once you hit that 24000 hour mark your machine will display "motor exceeded life - call service".  We can replace the S9 blower and this will correct the issue.

Dust and or moisture contamination can damage the flow sensors on the ResMed S9 CPAP.  You may experience the unit no longer can turn itself on/off, inconsistent air pressures or just waking up not feeling rested anymore due improper air pressure volume.  We can repair your S9 CPAP by replacing the main control board and calibrating it accordingly to factory specifications.   

Have you ever knocked off or pulled your machine off the nightstand by accident or dropped it while juggling (well, maybe not from juggling)? If so, the round control knob on top may have broken off.  This is not uncommon to see when we examine ResMed S9 CPAPs that come in for repair / service.  There is a metal shaft which is part of the main control board that is designed to hold the knob in place.  If this shaft has sheered off, the entire board will need to be replaced unfortunately as any setting changes on the unit will not be possible if not repaired properly.
  
Last but not least, there are S9 humidifier and tubing problems.  Lets start out with heated tubing or standard hoses.  People can experience a "blocked tubing" error on their ResMed S9 CPAP machine during usage. "There's nothing blocking it" is what patients tell us.  We have seen hoses that have been stretched out, kinked or even with the slightest deformity in shape cause this issue.  Try replacing the hose first.  If that does not resolve the problem, then it most likely it is a flow sensor issue.  It would be nice for us the be able to replace the flow sensor itself like on the older S8, but the S9's flow sensor is part of the main control board unfortunately.  We can repair it either way.

Whenever water is noticed where it shouldn't be, i.e. wet outside the chamber, replace it ASAP.  Lots of times leaks will not show up right away. So filling it up to test for leaks immediately is not always accurate. The heat from the humidifier plate cools and heats during the night and will cause intermittent expansion to the water chamber. This is further exasperated when the tank becomes dry during usage (never under-fill).  So again, if you notice water has made its way outside of the tank, replace it ASAP.  

We have people inquire all the time regarding not getting enough moisture from their S9's humidifier and not heating up adequately.  They will wake up being dry and notice the water chamber is either cold or not using any water like it did before when new.  The S9 humidifier is an adaptive system.   It has sensors that will adjust according to the ambient room, your body and machine settings.  There are many variables to consider and the amount of moisture you get nightly can and will vary night to night and season to season.  Looking at the amount of water that was used is not an indicator the humidifier is not functioning correctly.  We will create an in depth post for this topic in the future.  Ultimately a quick test to see if the humidifier can heat up is to simply use the pre-heat feature on your device (read manual)  and feel the bottom of the water chamber to see if it becomes warm to the touch.  If not, replace the humidifier.  We do not repair humidifiers for the ResMed S9 because it not is cost effective to do so.  

Feel free to post a question or comment about ResMed S9 CPAP repair or issues with your CPAP malfunctioning.

29 Comments

Estrada
Date: 6/4/2020
I am located in Northern Nevada and I hope you can help me..... My machine has been great until last night. It makes a sound (not my breathing sound, but it is coincides with my breathing!) that increases in volume as the pressure ramps up. (kind of a machine wheezing sound) I have checked all connections, tried another tube from the machine to the nasal mask, Air Fit N20, tubing with no change.The machine works as usual, except for the noise!!! Thanks for any help you might be able to provide!
Advans CPAP Staff
Date: 6/24/2020 2:35:50 AM
Any wheezing noises coming directly from the machine are normally due to a bad motor.
Paul Y.
Date: 6/4/2020
Issue with this S9 unit is that the SD Card does not work so I remove the card and the machine works again. The on and off button needs to be pressed to do three times before he either goes on or off. Other than that it works fine.
Advans CPAP Staff
Date: 6/24/2020 2:40:35 AM
Corrupt SD cards are known to cause boot up issues. Simply remove them if you have no use for them. If you have problems with the CPAP not turning on after pressing the start button, the motor or control board may be faulty.
Don Griffen
Date: 6/4/2020
Accidentally dropped machine in a sink full of water Tried to dry it out but it does not work at all. Local dealer xmed says it cannot be fixed and must buy a new one. Insurance will not pay for a new one so must get this fixed. Thanks.
Advans CPAP Staff
Date: 6/24/2020 2:43:27 AM
Once you have a significant amount of water contamination, the unit usually is not worth repairing.
Jose Tegres
Date: 6/4/2020
Stops blowing air about 10 secs after it starts and then tells me to check power cord. One of the 3 pins on the power cord is broken off and stuck in the unit. I need the pin removed and a replacement cord.
Advans CPAP Staff
Date: 6/24/2020 2:44:36 AM
We can resolve the issue with the broken pin.
Gretchen
Date: 6/4/2020
My faithful Resmed "Sullivan V Elite" accidentally had water leaked into the air exit hole. I turned it off immediately and tried to drain all the water out. I haven't turned it on again to test it, thinking it would be better if a pro opened the case to examine the condition of all the internal parts that would have been affected. (I was at a motel and had forgotten to bring the tray device that the humidifier full of water clips into to prevent it from moving. The hose pulled the plastic humidifier over the edge of the nightstand and water dumped out into the hose and back into the CPAP.) This machine has been with me since the beginning and is a faithful workhorse that I totally trust. I am REALLY interested in having it checked out and made operational again. I am absolutely not interested in a "newer" machine loaded with chips. I've spent too long in the industry as an insider to need something fancy you can't trust. I am hoping you can rise to the occasion to rescue this old lady with her trusted antique that's never let her down.
Advans CPAP Staff
Date: 6/24/2020 2:47:58 AM
We can always take a look at for you . New repair parts are no longer available for your model though.
Indu Arora
Date: 12/12/2020
My RESMED S9 ESCAPE AUTO was working fine but for last two nights air flow stops mid night and machine displays Tube airflow blockage . I tried swiching off the machine and again switch on it starts working. The air filter is fine . There is no damage to the tube. How the problem can be fixed. I am from Delhi India.
Advans CPAP Staff
Date: 12/14/2020 11:52:55 AM
Try a new tube and air filter. If that does not correct the issue, the control board will need to be replaced.
David Corona
Date: 12/16/2020
Airsense 10 Elite. Received April 20/20 what is running very quiet. Now it is making a awful whining sound from the motor.
Advans CPAP Staff
Date: 12/16/2020 4:06:59 PM
Your unit is serviceable. A new blower and outlet seal may be needed. Please send it carefully packed or drop it off to the address below. Include your complete shipping address and phone number. Do not send the power cord or humidifier attachment if you have one. The repair can be complete within 1-2 business days of being received. Payment can be arranged afterwards. Advans CPAP 12881 Knott St #110 Garden Grove, CA 92841
Ron H
Date: 1/7/2021
What is the average cost to replace a wheezing motor in a S9 H5i?
Advans CPAP Staff
Date: 1/7/2021 4:56:48 PM
185.00.
Srinivas
Date: 1/10/2021
S9 Elite blower
Srinivas
Date: 1/10/2021
S9 Elite blower and replace and filter new face full mask requirement immdtly
Advans CPAP Staff
Date: 3/2/2021 11:06:26 AM
We can supply all those items. Please call us or email us directly for a quote.
Joe Barnes
Date: 2/20/2021
Resumed S9 won’t run, reboots cycles and shows “ Motor fault, contact service provider” is this the motor reaching the end of life and needing to be replaced? If so, what’s the typical cost for this repair?
Advans CPAP Staff
Date: 2/24/2021 5:05:14 PM
Yes, the motor will need replacement to correct the issue. The price is 185.00 with free installation.
JJOHN
Date: 2/23/2021
Can My Resmed Cpap S9 be reset yo default settings --hours too? Will that eliminate "Motor Life Exceeded" message?
Advans CPAP Staff
Date: 2/24/2021 5:06:59 PM
It can be reset to default settings, but the motor hours will not be reset unless a new one is installed.
Advans CPAP Staff
Date: 2/24/2021 5:05:47 PM
No, it cannot.
Philip Coco
Date: 2/25/2021
ResMed 9 Cpapxchange Auto
Philip Coco
Date: 2/25/2021
ResMed 9 Cpapxchange Auto
Advans CPAP Staff
Date: 2/25/2021 1:48:24 PM
What is your question?
Tim
Date: 2/28/2021
What can be done with an error message saying settings reset to default values contact your service provider? I can get it to enter clinician mode with this error. Any advice? S9 Elite
Advans CPAP Staff
Date: 3/2/2021 11:05:21 AM
When you have this error display on the S9 CPAP, there is nothing you can do on your side to correct it. The control board is faulty and will need replacement. We can help repair it for you. Please contact us with a repair inquiry.
Mark Brisso
Date: 3/17/2021
Have a S9 that the display says Error- Settings reset to default values, please contact service provider Does it need to be sent in for repair of the control board? Also, what would a repair charge for that be? Thanks Mark
Advans CPAP Staff
Date: 3/19/2021 1:04:37 PM
Yes, it will need new board. Boards average about 205.00 installed depending on the exact model.
Dean Yannotti
Date: 3/17/2021
I have a Resmed S9 that is probably close to 9 years old. Still works, but not as well as it should. I would like to have it fixed up if it is worth it. Will a refurbished machine this old last for a few more years or am I better off getting rid of it?
Advans CPAP Staff
Date: 3/19/2021 1:10:48 PM
We can place a new control board and motor in the unit if you like, but the cost will go beyond 50% the cost for a new device. By doing so, you will have basically a brand new machine functionality wise that should last another 5-7+ years without having go through another sleep study to get a new device. There are pros and cons to doing this, but it all comes down to what you are trying to accomplish.
Gary L Jackman
Date: 4/7/2021
I have a Resmed S9 Elite and I have had working intermittently, but it shuts down and I get a "hose blocked, check hose" error. I have to disconnect & reconnect power to get it working again, but only stays on for approximately 15 minutes & shuts off, before needing be powered off again. It's a vicious cycle. I have a new unit on the way, but was hoping there's a way to keeping it working till it gets here. I need sleep. Only had 4-5 hours since Monday night it now Wednesday night.
Advans CPAP Staff
Date: 4/9/2021 6:04:02 PM
If the hose does not have any issues, the main control board will need replacement. We can repair the unit if you like one as a back up.
John Currie
Date: 4/23/2021
Hi Can I buy a replacement motor for rested s9 and have it sent to me in Australia Thank you John
Advans CPAP Staff
Date: 4/23/2021 5:29:00 PM
Please contact us directly regarding your question.
Marc
Date: 4/25/2021
Hi! I have an S9. My machine recently shuts down in the middle of my sleep. I had thought that my pressure was no long good enough and maybe I’m starting to need a higher pressure level. And the I was now starting to stop breathing during the night and the machine would recognize that no breath were taken for a long period and the machine would automatically shut down. But I then started to notice the machine getting louder as I breath in and out. After examining the machine closer it sounded like it was leaking from the humidifier side. So I removed it and tried using just the main Breathing side. One i turned on it was the one that was sounding like it was leaking internally and a message cam up saying excessive pressure leak and the machine would automatically shut down.
Advans CPAP Staff
Date: 4/30/2021 5:29:18 PM
If the CPAP side is leaking air, they may be a faulty seal somewhere in the device. We can service it if it is a S9 model.
Marc
Date: 4/25/2021
Hi! I have an S9. My machine recently shuts down in the middle of my sleep. I had thought that my pressure was no long good enough and maybe I’m starting to need a higher pressure level. And the I was now starting to stop breathing during the night and the machine would recognize that no breath were taken for a long period and the machine would automatically shut down. But I then started to notice the machine getting louder as I breath in and out. After examining the machine closer it sounded like it was leaking from the humidifier side. So I removed it and tried using just the main Breathing side. One i turned on it was the one that was sounding like it was leaking internally and a message cam up saying excessive pressure leak and the machine would automatically shut down.
Advans CPAP Staff
Date: 4/30/2021 5:31:13 PM
Your may want to try to make sure it was re-assembled correctly. If it is, then try a new hose.
Marc
Date: 4/26/2021 12:02:30 PM
Hi again! I have taken apart my resmed S9 and completely cleaned examined and cleaned everything and put it back together. The machine sounds like when I first got it. So quiet that you can even hear the machine blower anymore. I guess when the internat foam gets full of dust the motor has to work twice as hard. I then did a factory reset and re- entered my settings. But noticed that when I connect the humidifier it didn’t want to work properly. Noticing that when I click the slim hose into position that it wouldn’t choose the slim tube or would even give you an option to choose. But the when I backed it off from the connection then it would display the tube option again. So for it to work with the slim hose I would back it off from the locking position. Is it the humidifier connection that is faulty or do I need to replace the slim hose?
David
Date: 5/23/2021
Hello, I have a 9 year old Resmed S9 Autoset saying motor life exceeded and it seems to be stopping during the night and I have to restart it by deep breathing. Also the pressure doesnt seem adequate when its running. It isnt making any unusual noise either. ilter changeout schedule was strictly followed throughout its life. Is it worth repairing or is it time for an upgrade?
David
Date: 5/23/2021
Hello, I have a 9 year old Resmed S9 Autoset saying motor life exceeded and it seems to be stopping during the night and I have to restart it by deep breathing. Also the pressure doesnt seem adequate when its running. It isnt making any unusual noise either. ilter changeout schedule was strictly followed throughout its life. Is it worth repairing or is it time for an upgrade?
Advans CPAP Staff
Date: 5/24/2021 2:05:16 PM
It is worth to repair. Please submit a repair inquiry to get started.
Advans CPAP Staff
Date: 5/24/2021 2:04:24 PM
Stopping in the middle of the night normally is in relation to a mask leak. Pressure issues are related to the control board.
dan
Date: 5/23/2021
hi my dreamstation beeping and saying serviced reqiured with this code 101517-09998 and flashes on and off
Advans CPAP Staff
Date: 5/24/2021 2:02:26 PM
There could be an issue with the control board, motor or humidifier section if you have one. We can repair the machine, but will need to evaluate it first.
Cyndi Smith
Date: 5/24/2021
Who can repair my ResMed S9 motor?
Advans CPAP Staff
Date: 6/16/2021 1:44:39 PM
We can install a new motor for your S9 if you are interested. Let us know.
Michael travers
Date: 6/16/2021
My S9 unit is Approximately 5-6 years old and last night begun making a winding sound but still blows air. Is it repairable and what would be a appropriate cost?
Advans CPAP Staff
Date: 6/16/2021 1:45:36 PM
The cost is 185.00 installed.
Tom Gustin
Date: 6/18/2021
I have had my Resmed s9 sta Ivan since 1994. It runs just fine considering I use it 24/7 in order to breath with muscular dystrophy. The only problem I have is the amount of time it takes before blowing air. I also have an Resmed 10 air curve that starts blowing air immediately upon turning it on. What can I do to my Resmed s9 to make it start immediately like my Resmed Air Curve
Advans CPAP Staff
Date: 6/22/2021 11:23:17 AM
Did you have the smart start feature activated on the S9 unit or did you have to manually power it on?
Stephen M Backman
Date: 7/19/2021
My S9 has been a workhorse for almost 8 years and 20,000 hours. It's been all over the world. My machine has power but it is in a constant reboot cycle. Can that be fixed?
Advans CPAP Staff
Date: 7/21/2021 5:48:09 PM
Yes ,it can be repaired. Try removing the Sd card in the back to see if that helps first.
Strati Mimicopoulos
Date: 7/24/2021
Hi I have an S9 Elite. It says: "Motor life exceeded, please contact service provider". Can I buy a replacement motor for S9 and have it sent to me in Greece? Thank you. Strati.

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